Phantom dust stuck retriving profile

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skriata
Posts: 9
Joined: Thu Jun 01, 2017 1:28 pm

Phantom dust stuck retriving profile

Post by skriata »

phantom dust keeps retrieving my profile and never goes to the main menu
data never syncs either

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CodeMystics
Posts: 294
Joined: Mon Oct 13, 2014 3:22 pm

Re: Phantom dust stuck retriving profile

Post by CodeMystics »

Windows 10 or Xbox One?

Have you tried rebooting?

skriata
Posts: 9
Joined: Thu Jun 01, 2017 1:28 pm

Re: Phantom dust stuck retriving profile

Post by skriata »

Windows 10 and I have rebooted tons of times
Sometimes the syncing data windows comes up and never makes progress

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CodeMystics
Posts: 294
Joined: Mon Oct 13, 2014 3:22 pm

Re: Phantom dust stuck retriving profile

Post by CodeMystics »

When you launch Windows 10's Xbox App does it function properly? If you go to the Settings > Network information does it show a functioning connection with the servers?

skriata
Posts: 9
Joined: Thu Jun 01, 2017 1:28 pm

Re: Phantom dust stuck retriving profile

Post by skriata »

It says teredo is unable to qualify
And server connectivity is blocked

Edit: managed to fix the connectivity prob that the Xbox app said was there by going through the teredo troubleshooter and it still says "retrieving you profile"

Edit: teredo broke again so I think that's the problem
Edit: fixed it and teredo is qualified but it's still happening

skriata
Posts: 9
Joined: Thu Jun 01, 2017 1:28 pm

Re: Phantom dust stuck retriving profile

Post by skriata »

Bump

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CodeMystics
Posts: 294
Joined: Mon Oct 13, 2014 3:22 pm

Re: Phantom dust stuck retriving profile

Post by CodeMystics »

We have not seen this issue elsewhere. If possible have you tried connecting via a different Internet connection, or checking your firewall settings?

Have you tried any other Xbox Live-based games that use Xbox Live Connected ("Cloud") Storage? What is your experience with these games?

skriata
Posts: 9
Joined: Thu Jun 01, 2017 1:28 pm

Re: Phantom dust stuck retriving profile

Post by skriata »

Would re installing windows help?

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CodeMystics
Posts: 294
Joined: Mon Oct 13, 2014 3:22 pm

Re: Phantom dust stuck retriving profile

Post by CodeMystics »

skriata wrote:
Thu Jun 08, 2017 9:47 am
Would re installing windows help?
We haven't seen this issue before so it would just be speculation. Either way, that's a drastic response.

We do think it could easily be some manner of firewall issue. The answers to our previous questions might help narrow it down.

If you have a virus scanner, ad blocker, or any sort of security software of that sort, it might be worth disabling it temporarily to see if it's interfering.

skriata
Posts: 9
Joined: Thu Jun 01, 2017 1:28 pm

Re: Phantom dust stuck retriving profile

Post by skriata »

I have disabled my firewall and re enabled it and it still happens
Edit: sorry I should have mentioned this earlier
But I'm using a preview build when I try to run this

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