Killer Instinct: Definitive Edition characters not unlocked

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karasu
Posts: 2
Joined: Tue May 23, 2017 4:34 pm

Killer Instinct: Definitive Edition characters not unlocked

Post by karasu »

Today (05/23/17) I purchased the killer instinct definitive edition bundle. I was able to launch into the definitive edition special menu with the extras and such, but when I launch into Killer Instinct none of the characters are unlocked as they should be. I am playing on a PC with the latest version of Windows 10. I have reinstalled the game and content, followed by restarting my PC but the missing characters problem persists. I would like access to the content I purchased, but if I can not resolve this issue here I respectfully request a refund. Thank you.

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CodeMystics
Posts: 294
Joined: Mon Oct 13, 2014 3:22 pm

Re: Killer Instinct: Definitive Edition characters not unlocked

Post by CodeMystics »

karasu wrote:
Tue May 23, 2017 4:47 pm
Today (05/23/17) I purchased the killer instinct definitive edition bundle. I was able to launch into the definitive edition special menu with the extras and such, but when I launch into Killer Instinct none of the characters are unlocked as they should be. I am playing on a PC with the latest version of Windows 10. I have reinstalled the game and content, followed by restarting my PC but the missing characters problem persists. I would like access to the content I purchased, but if I can not resolve this issue here I respectfully request a refund. Thank you.
Hi,

You actually need to speak to Microsoft or Iron Galaxy, the developer of Killer Instinct, for this issue.

When we say we were the developer of Killer Instinct: Definitive Edition, we're referring to the unique add-on materials that are exclusive to the Definitive Edition bundle. i.e. we did the "special menu with the extras" that you say are working. We did not do any of the Killer Instinct game itself (aside from Killer Instinct Classic, which is part of the Xbox One bundle only).

(If you want our guess, you probably have the entitlements to all the add-ons and can get them from the store for free even if they didn't auto-install, but you'll have to talk to Microsoft or the developer of that game to confirm.)

karasu
Posts: 2
Joined: Tue May 23, 2017 4:34 pm

Re: Killer Instinct: Definitive Edition characters not unlocked

Post by karasu »

Alright thank you. Microsoft help directed me here.

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